Where is the studio?

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Our studio is located at 37b Castle Road, Scarborough, YO11 1BG. It is a bespoke, tailored space for women built for our small group classes and training - we think you'll love it!​

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Is there a minimum age?

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To join one of our small group classes or individual/small group personal training sessions, you must be at least 16 years old.​

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How do I book onto a small group class?

 

Our small group classes are available to book online. If you need any advice on which class might suit you best, please feel free to drop us a message and we’ll be happy to help. 

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How many people attend your small group classes?

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Keeping our class sizes small is a crucial part of our ethos, helping ensure training is always tailored and bespoke to you - even in a class environment. Therefore, all of our small group classes have a maximum of 8 women - with the exception of 'women that lift' which has a maximum number of 10, as participants work in pairs. 

 

How do I book a group PT or PT session?

 

You can contact us via email, Facebook or Instagram to enquire about group PT and 1-1 PT availability. Alternatively, we also have some slots available to book directly online so keep an eye on our calendar. 

 

How can I pay for sessions?

 

Classes are booked online via our website and you can pay by card or Apple Pay at the time of booking. We cannot accept cash on the day for classes. 

 

Personal training and group personal training can be paid for online at the time of booking or via a payment link which we will send you ahead of your session. We can also accept cash but this must be paid before your session begins. 

 

Where can I park?

 

There is plenty of disc zone on-street parking around the studio. There are also three car parks within a couple of minutes walk:

 

Dean Road Car Park, YO12 7SN

William Street Coach Park Car Park, YO12 7PL

North Street Car Park, YO11 1DE

 

Can I change and/or shower at the studio?

 

We have a large bathroom for changing but unfortunately do not have showering facilities at the studio.

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Can I use the studio outside of classes and PT sessions?

 

Sorry, the studio can only be used for pre-booked sessions.

 

What is your cancellation policy?

We have a 12 hour cancellation policy for small group classes, and a 24 hour cancellation period for 1-1 and group personal training sessions. Any cancellations outside this policy will incur full charge. For all services, we operate a 'three strikes policy' - where after 3 no shows or late cancellations, clients will incur a charge of £2.50 and will be suspended from booking further services until the charge is paid. 

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What is your refund policy?

Refunds or session credits for classes will be given if cancelled in line with the above cancellation policy. Outside of this, no refunds are available. Blocks of personal training sessions are non-refundable, but the session credits will remain on your account until they are used. Transformations are fully refundable up to the start date (i.e. the transformation has not started). After this time, they are non-refundable - including on our pay monthly option which still requires full payment by the end date of the transformation. 

 

Memberships are non-refundable, non-transferable and one per person once they are active - but are rolling monthly so can be cancelled at any time.​

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What is a PAR-Q form and why do I need one?

 

We use PAR-Q forms to ensure that we understand your health history and can be confident you are fit to train. These are only required for group PT and 1-1 PT sessions. The form is only a few questions and will be completed during your initial consultation - either via email or face to face. The PAR-Q form must be filled in ahead of your first session starting. 

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Do you have rules on your discount code use?

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From time to time, we run a range of discounts and offers on our products. These are specific to the service described in the promotion, and cannot be used across products not specified in the promotional description.